How to contact Globus Bank Customer Care: In today’s fast-paced banking world, quick access to customer support is crucial for resolving issues and addressing concerns efficiently. Globus Bank recognizes this and offers multiple convenient ways for customers to reach their support team.
Whether you need help with your account, assistance with transactions, or want to report a problem, Globus Bank Customer Care is always ready to provide a smooth and hassle-free banking experience.
This guide highlights how to contact Globus Bank Customer Care through phone support, email, live chat, and social media. With these reliable options, help is always just a call, message, or click away, ensuring prompt and effective solutions anytime, anywhere.
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See also: How to contact Fidelity Bank Customer Care
How to contact Globus Bank Customer Care via Email
For non-urgent inquiries or complaints that require documentation, you can contact Globus Bank’s customer care via email:
- Open mailing app on your device and input contactcenter@globusbank.com as the recipient.
- Provide a clear and concise explanation of your inquiry or issue and add your account number to the query.
- You can attach documents, video and images to support your query
- Expect a response within 24 hours, depending on the complexity of your request.
Alternatively, you can use the contact form available on Globus Bank website to reach their customer care team.
Note: Do not reveal sensitive information about your account to any representative of the bank. Sensitive information include your transfer pin, your debit details, e.t.c..
How to contact Globus Bank Customer Care via mobile Phone Number
To reach Globus Bank’s customer care in Nigeria,
- Dial any of the following phone numbers: +234(0)-201466100 or +234(0)-2259000
- Wait on the call line until a representative picks from their end.
- Explain you complaint in detail and do not reveal sensitive information like your card details or transaction pin to anybody.
Note: You can call this number using any Nigerian network. It’s recommended for urgent inquiries, complaints, or issues needing immediate attention. To reduce waiting times, consider calling during non-busy hours.
How to contact Globus Bank Customer Care via WhatsApp Number
Another effective method to contact Globus Bank’s customer care is through WhatsApp, here is how to do that:
- Go to Globus Bank help channel on their website
- Click on “Live Chat” option under “contact us” tag
- You will be redirected to a link that leads to their customer representative
- Follow the onscreen instruction to start chatting
- Provide a clear and concise explanation of your inquiry or issue and add your account number to the query
- They will reply you as soon as the service is available
Note: Do not reveal sensitive information about your account to any representative of the bank. Sensitive information include your transfer pin, your debit details, e.t.c..
How to contact Globus Bank via Social Media
Another effective method to contact Globus Bank’s customer care is through their official social media, here is how to do that:
See Also: Access Bank Customer Care
- Go to any of your favorite social media and look for any of their official channels
- Enter their inbox and send a direct message concerning your complaint
- Add your account number and necessary documents to support your query
- Expect a response as soon as they are active.
Note: These platforms are suitable for inquiries needing a quick response or those you wish to make public. Do not release any sensitive information about your account like your Pin or debit card details to any of their representative
Is Globus Bank customer care 24/7?
What about accessibility and availability of the customer support team?, We have our answer below:
- 24/7 Customer Support WhatsApp: Globus Bank provides round-the-clock customer support services, ensuring assistance at any time, day or night.
- Social Media Engagement Hours: While social media channels are available 24/7, responses might be during business hours.
- Emails: It is one of the most efficient especially during the working days of the week.
How to Contact Globus Bank Customer Care for Specific Queries
- Account Related Issues: Contact Globus Bank customer representative for account-specific queries, balance inquiries, or transaction disputes.
- Card Issues: Report lost or stolen cards, or seek assistance with card-related concerns.
- General Inquiries: For general information about Globus Bank products, services, or policies.
You can contact Globus Bank customer representatives via any of the methods we have discussed earlier!
Tips for Efficient Communication with Globus Bank Support Team
- Be Clear and Concise: When reaching out, provide a clear description of your issue or request. Include necessary details like your account number (if required) and transaction reference numbers to help them assist you faster.
- Use the Right Channels: Choose the appropriate contact method, such as phone, email, or social media, depending on the urgency of your issue. For urgent matters, a phone call or live chat is often the best option.
- Stay Polite and Patient: Customer care representatives are there to help, so approach them with courtesy. Even if you’re frustrated, maintaining a polite tone can lead to quicker and more effective resolutions.
- Have Your Details Ready: Before contacting support, gather all necessary information, such as your BVN, account details, and identification documents. This minimizes delays in verifying your identity.
- Take Notes: During your conversation, jot down important information, such as the representative’s name, the time of the call, and any reference numbers provided. These details can be helpful for follow-ups.
- Follow Up When Necessary: If your issue isn’t resolved within the expected timeframe, follow up with the support team using the reference number from your initial contact.
- Use Self-Service Options: For common issues, consider checking Globus Bank’s website or mobile app for self-service options. This can save time and resolve your concerns without contacting support.
FAQs
What is the Globus Bank customer care number?
Globus Bank’s customer care hotline is +234(0)-201466100
What is the WhatsApp number for Globus Bank?
The Globus Bank whatsapp is +234(0)-201466100.
Does Globus Bank have a mobile app?
Yes, the Globus Bank app is available on both Android and iOS platforms for convenient banking.
How do I reset my Globus Bank online banking password?
Use the “Forgot Password” option on the login page of the Globus Bank online platform or mobile app.
What are Globus Bank’s working hours?
Most branches operate from 8:00 AM to 4:00 PM, Monday to Friday.
Can I open an account online with Globus Bank?
Yes, you can open an account online via the Globus Bank website or mobile app.
How do I block my Globus Bank ATM card?
Dial *989*11# from your registered mobile number or contact customer care.
How do I resolve failed transactions with Globus Bank?
Report the issue via the mobile app, email at contactcenter@globusbank.com, or call customer care.
Summary
Globus Bank prioritizes efficient customer support and offers various channels to address banking issues effectively. Customers can reach the support team through phone, email, WhatsApp, or social media for help with account inquiries, transaction disputes, or card-related concerns.
For urgent issues, phone calls and live chat provide the quickest responses, while emails are ideal for non-urgent matters requiring documentation. Social media support is also available but may be limited to business hours.
To communicate effectively, describe your issue clearly, include relevant details like your account number, and avoid sharing sensitive information such as PINs or card details. With 24/7 WhatsApp support, Globus Bank ensures help is always accessible. By selecting the right contact method and following up as needed, you can resolve your banking concerns quickly and easily.