How to contact First Bank Customer Care: In today’s fast-paced banking environment, quick access to customer support is essential for resolving issues and addressing concerns. First Bank understands this need and provides multiple channels for customers to connect with their support team.
Whether you need help with your account, assistance with transactions, or want to report an issue, First Bank Customer Care is always available to ensure a smooth and hassle-free banking experience.
Explore the various ways to contact First Bank Customer Care and get the support you need anytime, anywhere. With their efficient service channels, help is just a call, message, or click away.
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See also: Keystone Bank Mobile App: How to Download and Activate Keystone Bank Bank App
How to contact First Bank Customer Care via Email
For non-urgent inquiries or complaints that require documentation, you can contact First Bank’s customer care via email:
- Open mailing app on your device and input Firstcontact@firstbanknigeria.com as the recipient.
- Provide a clear and concise explanation of your inquiry or issue and add your account number to the query.
- You can attach documents, video and images to support your query
- Expect a response within 24 hours, depending on the complexity of your request.
Alternatively, you can use the contact form available on First Bank website to reach their customer care team.
Note: Do not reveal sensitive information about your account to any representative of the bank. Sensitive information include your transfer pin, your debit details, e.t.c..
How to contact First Bank Customer Care via mobile Phone Number
To reach First Bank’s customer care in Nigeria,
- Dial any of the following phone numbers: 07005000000 or +2347080653700 or + 23412701323
- Wait on the call line until a representative picks from their end.
- Explain you complaint in detail and do not reveal sensitive information like your card details or transaction pin to anybody.
Note: You can call this number using any Nigerian network. It’s recommended for urgent inquiries, complaints, or issues needing immediate attention. To reduce waiting times, consider calling during non-busy hours.
How to contact First Bank Customer Care via WhatsApp Number
Another effective method to contact First Bank’s customer care is through WhatsApp, here is how to do that:
- Go to First Bank help channel on their website
- Click on “Live Chat” option under “contact us” tag
- You will be redirected to a link that leads to their customer representative
- Follow the onscreen instruction to start chatting
- Provide a clear and concise explanation of your inquiry or issue and add your account number to the query
- They will reply you as soon as the service is available
Note: Do not reveal sensitive information about your account to any representative of the bank. Sensitive information include your transfer pin, your debit details, e.t.c..
How to contact First Bank via Social Media
Another effective method to contact First Bank’s customer care is through their official social media, here is how to do that:
- Go to any of your favorite social media and look for any of their official channels
- Enter their inbox and send a direct message concerning your complaint
- Add your account number and necessary documents to support your query
- Expect a response as soon as they are active.
Note: These platforms are suitable for inquiries needing a quick response or those you wish to make public. Do not release any sensitive information about your account like your Pin or debit card details to any of their representative
See Also: Access Bank Customer Care
Is First Bank customer care 24/7?
What about accessibility and availability of the customer support team?, We have our answer below:
- 24/7 Customer Support WhatsApp: First Bank provides round-the-clock customer support services, ensuring assistance at any time, day or night.
- Social Media Engagement Hours: While social media channels are available 24/7, responses might be during business hours.
- Emails: It is one of the most efficient especially during the working days of the week.
How to Contact First Bank Customer Care for Specific Queries
- Account Related Issues: Contact First Bank customer representative for account-specific queries, balance inquiries, or transaction disputes.
- Card Issues: Report lost or stolen cards, or seek assistance with card-related concerns.
- General Inquiries: For general information about First Bank products, services, or policies.
You can contact First Bank customer representatives via any of the methods we have discussed earlier!
Tips for Efficient Communication with First Bank Support Team
- Be Clear and Concise: When reaching out, provide a clear description of your issue or request. Include necessary details like your account number (if required) and transaction reference numbers to help them assist you faster.
- Use the Right Channels: Choose the appropriate contact method, such as phone, email, or social media, depending on the urgency of your issue. For urgent matters, a phone call or live chat is often the best option.
- Stay Polite and Patient: Customer care representatives are there to help, so approach them with courtesy. Even if you’re frustrated, maintaining a polite tone can lead to quicker and more effective resolutions.
- Have Your Details Ready: Before contacting support, gather all necessary information, such as your BVN, account details, and identification documents. This minimizes delays in verifying your identity.
- Take Notes: During your conversation, jot down important information, such as the representative’s name, the time of the call, and any reference numbers provided. These details can be helpful for follow-ups.
- Follow Up When Necessary: If your issue isn’t resolved within the expected timeframe, follow up with the support team using the reference number from your initial contact.
- Use Self-Service Options: For common issues, consider checking First Bank’s website or mobile app for self-service options. This can save time and resolve your concerns without contacting support.
FAQs
What is the First Bank customer care number?
First Bank’s customer care hotline is 07005000000.
Does First Bank have a mobile app?
Yes, the First Bank app is available on both Android and iOS platforms for convenient banking.
How do I reset my First Bank online banking password?
Use the “Forgot Password” option on the login page of the First Bank online platform or mobile app.
What are First Bank’s working hours?
Most branches operate from 8:00 AM to 4:00 PM, Monday to Friday.
Can I open an account online with First Bank?
Yes, you can open an account online via the First Bank website or mobile app.
How do I block my First Bank ATM card?
Dial *326*11# from your registered mobile number or contact customer care.
How do I resolve failed transactions with First Bank?
Report the issue via the mobile app, email at First Bankenquiries@First Bank.com, or call customer care.
Summary
First Bank offers several channels for customers to efficiently resolve banking issues. You can contact their support team via phone, email, WhatsApp, or social media for assistance with account inquiries, transaction disputes, or card-related problems. For urgent concerns, phone calls and live chat provide the fastest response, while emails are better suited for non-urgent matters that require documentation. Social media platforms also offer support, though responses may be limited to business hours.
To ensure smooth communication, provide a clear description of your issue, include necessary details like account numbers, and avoid sharing sensitive information such as PINs or card details. First Bank’s customer care is available 24/7 on WhatsApp, ensuring constant access to support. By selecting the right contact method and following up when needed, you can enjoy quick and effective resolutions to your banking concerns.
