How to contact Heritage Bank Customer Care: In today’s fast-moving banking world, quick customer support is crucial for resolving issues smoothly. Heritage Bank recognizes this and offers several easy ways for customers to get help.
Whether you need account support, transaction assistance, or want to report a problem, Heritage Bank Customer Care is ready to make banking hassle-free.
This guide shows how to contact Heritage Bank Customer Care through phone, email, live chat, or social media. With these options, help is always just a call, message, or click away, ensuring fast and effective solutions anytime, anywhere.
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See Also: How to transfer money from EcoBank to Opay
How to contact Heritage Bank Customer Care via Email
For non-urgent inquiries or complaints that require documentation, you can contact Heritage Bank’s customer care via email:
- Open mailing app on your device and input info@hbng.com as the recipient.
- Provide a clear and concise explanation of your inquiry or issue and add your account number to the query.
- You can attach documents, video and images to support your query
- Expect a response within 24 hours, depending on the complexity of your request.
Alternatively, you can use the contact form available on Heritage Bank website to reach their customer care team.
Note: Do not reveal sensitive information about your account to any representative of the bank. Sensitive information include your transfer pin, your debit details, e.t.c..
How to contact Heritage Bank Customer Care via mobile Phone Number
To reach Heritage Bank’s customer care in Nigeria,
- Dial any of the following phone numbers: 02012369000, 02016309000 & 070043748243
- Wait on the call line until a representative picks from their end.
- Explain you complaint in detail and do not reveal sensitive information like your card details or transaction pin to anybody.
Note: You can call this number using any Nigerian network. It’s recommended for urgent inquiries, complaints, or issues needing immediate attention. To reduce waiting times, consider calling during non-busy hours.
How to contact Heritage Bank Customer Care via WhatsApp Number
Another effective method to contact Heritage Bank’s customer care is through WhatsApp, here is how to do that:
- Go to Heritage Bank help channel on their website
- Click on “Live Chat” option under “contact us” tag
- You will be redirected to a link that leads to their customer representative
- Follow the onscreen instruction to start chatting
- Provide a clear and concise explanation of your inquiry or issue and add your account number to the query
- They will reply you as soon as the service is available
Note: Do not reveal sensitive information about your account to any representative of the bank. Sensitive information include your transfer pin, your debit details, e.t.c..
How to contact Heritage Bank via Social Media
Another effective method to contact Heritage Bank’s customer care is through their official social media, here is how to do that:
- Go to any of your favorite social media and look for any of their official channels
- Enter their inbox and send a direct message concerning your complaint
- Add your account number and necessary documents to support your query
- Expect a response as soon as they are active.
Note: These platforms are suitable for inquiries needing a quick response or those you wish to make public. Do not release any sensitive information about your account like your Pin or debit card details to any of their representative
See Also: Access Bank Customer Care
Is Heritage Bank customer care 24/7?
What about accessibility and availability of the customer support team?, We have our answer below:
- 24/7 Customer Support WhatsApp: Heritage Bank provides round-the-clock customer support services, ensuring assistance at any time, day or night.
- Social Media Engagement Hours: While social media channels are available 24/7, responses might be during business hours.
- Emails: It is one of the most efficient especially during the working days of the week.
How to Contact Heritage Bank Customer Care for Specific Queries
- Account Related Issues: Contact Heritage Bank customer representative for account-specific queries, balance inquiries, or transaction disputes.
- Card Issues: Report lost or stolen cards, or seek assistance with card-related concerns.
- General Inquiries: For general information about Heritage Bank products, services, or policies.
You can contact Heritage Bank customer representatives via any of the methods we have discussed earlier!
Tips for Efficient Communication with Heritage Bank Support Team
- Be Clear and Concise: When reaching out, provide a clear description of your issue or request. Include necessary details like your account number (if required) and transaction reference numbers to help them assist you faster.
- Use the Right Channels: Choose the appropriate contact method, such as phone, email, or social media, depending on the urgency of your issue. For urgent matters, a phone call or live chat is often the best option.
- Stay Polite and Patient: Customer care representatives are there to help, so approach them with courtesy. Even if you’re frustrated, maintaining a polite tone can lead to quicker and more effective resolutions.
- Have Your Details Ready: Before contacting support, gather all necessary information, such as your BVN, account details, and identification documents. This minimizes delays in verifying your identity.
- Take Notes: During your conversation, jot down important information, such as the representative’s name, the time of the call, and any reference numbers provided. These details can be helpful for follow-ups.
- Follow Up When Necessary: If your issue isn’t resolved within the expected timeframe, follow up with the support team using the reference number from your initial contact.
- Use Self-Service Options: For common issues, consider checking Heritage Bank’s website or mobile app for self-service options. This can save time and resolve your concerns without contacting support.
FAQs
What is the Heritage Bank customer care number?
Heritage Bank’s customer care hotline are 02012369000, 02016309000 & 070043748243
What is the WhatsApp number for Heritage Bank?
The Heritage Bank whatsapp is 0810 422 0807 or 0810 931 3326
Does Heritage Bank have a mobile app?
Yes, the Heritage Bank app is available on both Android and iOS platforms for convenient banking.
How do I reset my Heritage Bank online banking password?
Use the “Forgot Password” option on the login page of the Heritage Bank online platform or mobile app.
What are Heritage Bank’s working hours?
Most branches operate from 8:00 AM to 4:00 PM, Monday to Friday.
Can I open an account online with Heritage Bank?
Yes, you can open an account online via the Heritage Bank website or mobile app.
How do I block my Heritage Bank ATM card?
Dial *745*11# from your registered mobile number or contact customer care.
How do I resolve failed transactions with Heritage Bank?
Report the issue via the mobile app, email at info@hbng.com or call customer care.
Summary
Heritage Bank is committed to providing strong customer support through multiple channels. Customers can reach the support team via phone, email, WhatsApp, or social media for help with account issues, transaction disputes, or card concerns.
For urgent matters, phone calls and live chat offer the fastest responses, while emails work best for non-urgent issues that need documentation. Social media support is available but may be limited to business hours.
To communicate effectively, clearly explain your issue, include important details like your account number, and never share sensitive information such as PINs or card details. With 24/7 WhatsApp support, Heritage Bank ensures help is always available. Choosing the right contact method and following up when needed will help resolve your banking issues quickly.
